Your Information,
Your Choices
Learn how we handle personal information when you browse, place an order, or contact our team.
Who is responsible
Hefei Wensiyu E-Commerce Co., Ltd. operates ponphud.com under the ponphud™ brand and is responsible for the personal information it handles through this store. This policy covers visitors, customers, and people who communicate with our support team. Our contact details appear below.
Information provided by you
An order may involve your name, email, telephone number, billing and delivery addresses, purchased items, and transaction information. Support enquiries may also include messages, photographs, and order references. Checkout payment providers process payment credentials under their own privacy notices. Please avoid sending card details or other sensitive information by email.
Website and device information
Shopify and enabled store services may receive your IP address, browser and device details, and browsing interactions. Cookies can maintain your cart, support checkout, and remember preferences. Additional analytics or advertising technologies depend on the services enabled and any consent required. Use available cookie controls or browser settings to manage these technologies; blocking essential cookies can affect checkout.
Why information is used
We use information to fulfil purchases, communicate about deliveries, resolve order issues, and administer returns. Other purposes include protecting checkout against fraud, maintaining store functionality, and meeting accounting or legal obligations. Where applicable, processing relies on fulfilling a contract, legal obligations, legitimate interests, or consent. Optional marketing is subject to applicable permission requirements. We use reasonable safeguards, although no online system offers absolute security.
Service providers
Relevant information may be disclosed to Shopify, payment processors, delivery and fulfilment providers, and services supporting store operations. We may also disclose information when legally required or necessary to protect lawful rights. Each disclosure should be limited to its purpose. External services and websites may handle information under separate privacy notices; review those notices when using them.
Retention and international processing
Retention depends on the information’s purpose, unresolved order issues, and applicable tax, accounting, or legal requirements. Information that is no longer needed is deleted or anonymised where appropriate. Our company is based in China, and Shopify or other providers may process information elsewhere. Where legally required, cross-border processing is subject to appropriate safeguards. Contact us for details relevant to your information.
Your choices and requests
Depending on your jurisdiction, you may request access, correction, deletion, portability, restriction, or objection, and withdraw consent where processing relies on it. Send privacy requests to service@ponphud.com; we may verify your identity and will respond within applicable deadlines. Some records must be retained by law. You can unsubscribe from marketing emails using their unsubscribe link and may complain to your local privacy authority. If you believe a child has provided personal information without required authorisation, contact us for review.
Updates
We may revise this policy as our services, data practices, or applicable requirements change. Revisions will appear on this page, with additional notice where required. Contact our team if you have questions about the current policy or how it applies to your information.
Business & customer support
ponphud™ is operated by Hefei Wensiyu E-Commerce Co., Ltd.
- Brand
- ponphud™
- Company
- Hefei Wensiyu E-Commerce Co., Ltd.
- Business address
- Room 1407, Tower A, Shangri-La International Center, Yongjun Road, Fangmiao Subdistrict, Yaohai District, Hefei City, Anhui Province
- Telephone
- +86 15794974687
- service@ponphud.com
- Website
- ponphud.com
- Owner
- Zhu Wencui