Shopping With
ponphud™
Terms relating to purchases from ponphud.com.
Store operator
ponphud.com is operated by Hefei Wensiyu E-Commerce Co., Ltd. These terms apply to purchases made through the store, together with the shipping, returns, and privacy information linked below.
Product information
Review the description, measurements, materials, quantity, and selected variant before ordering. Measurements are approximate where stated. Patterned finishes may vary between pieces. Product photographs should be read alongside the written description.
Prices and checkout
Prices and the transaction currency are displayed on the store and at checkout. Check the final total, including delivery charges and applicable taxes, before submitting your order.
Orders and availability
Submitting an order requests the selected goods. If an availability problem or an apparent listing error affects your order, we will contact you to explain the issue and any proposed resolution. If we cannot fulfil a paid order, the relevant payment will be refunded.
Delivery and returns
Delivery arrangements are described in our Shipping Policy. Returns and order remedies are described in our Return & Refund Policy. These policies must be read together with your applicable consumer rights.
Safe use
Follow the care, usage, and safety instructions included on the relevant product page. Hair accessories may contain small parts, narrow pins, springs, or clasps. Stop using a damaged accessory.
Responsibilities and consumer rights
Nothing in these terms excludes or restricts rights or responsibilities that cannot lawfully be excluded, including mandatory protections for consumers and faulty goods.
Questions or complaints
Contact service@ponphud.com with your order number and a description of the issue. We will review the matter and explain the available next steps.
Updates to these terms
Changes should be posted on this page. Updates do not retrospectively remove rights relating to an existing purchase.
Business & customer support
ponphud™ is operated by Hefei Wensiyu E-Commerce Co., Ltd.
- Brand
- ponphud™
- Company
- Hefei Wensiyu E-Commerce Co., Ltd.
- Business address
- Room 1407, Tower A, Shangri-La International Center, Yongjun Road, Fangmiao Subdistrict, Yaohai District, Hefei City, Anhui Province
- Telephone
- +86 15794974687
- service@ponphud.com
- Website
- ponphud.com
- Owner
- Zhu Wencui