Returns,
With Clear Next Steps
Need help with your order? Here is how to request a return and what to expect next.
01 · Requesting a return
Email service@ponphud.com within 30 days of delivery. Include your order number, the product concerned, your reason for returning it, and relevant photographs if there is an issue.
02 · Return eligibility
Change-of-mind returns must be unused, in their original condition, and complete with their original components. Include the original packaging where available. Items damaged through misuse or used beyond reasonable inspection may not qualify. These conditions do not restrict your rights for faulty goods.
03 · Damaged, faulty, or incorrect items
If an accessory arrives broken, has a faulty clasp or hinge, or differs from what you ordered, contact us promptly. Photographs of the item and packaging can help us assess the problem. We will arrange an appropriate remedy, such as a replacement or refund, in accordance with applicable consumer law.
04 · Return instructions
We aim to review requests within 3 business days. Wait for our return instructions before posting your item; our business address is not automatically the return destination. Package the accessory securely and keep your postage receipt. A tracked service is recommended.
05 · Return shipping
Customers pay return postage for change-of-mind returns. If we supplied a faulty, damaged, or incorrect item, we will arrange or cover necessary return shipping in accordance with applicable law. Contact us before purchasing postage for an order issue.
06 · Refunds
We will notify you of the decision after inspecting your return. Approved refunds are processed to the original payment method within 7–10 business days after receipt and inspection. Your payment provider may take additional time to show the credit.
07 · Exchanges and cancellations
Email support as soon as possible if you wish to cancel an order or request an exchange. We will check the fulfilment status and product availability. Cancellation may no longer be possible once an order has been dispatched; in that case, we will explain the available return options.
08 · Consumer rights
This policy applies to purchases from ponphud.com, operated by Hefei Wensiyu E-Commerce Co., Ltd. It does not exclude or limit mandatory consumer rights, including any applicable withdrawal rights or remedies for faulty goods. Where local law provides additional protections, those protections take precedence over this policy.
Business & customer support
ponphud™ is operated by Hefei Wensiyu E-Commerce Co., Ltd.
- Brand
- ponphud™
- Company
- Hefei Wensiyu E-Commerce Co., Ltd.
- Business address
- Room 1407, Tower A, Shangri-La International Center, Yongjun Road, Fangmiao Subdistrict, Yaohai District, Hefei City, Anhui Province
- Telephone
- +86 15794974687
- service@ponphud.com
- Website
- ponphud.com
- Owner
- Zhu Wencui